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ISPY 2011 - Workshops
ISPY Workshops agenda
Throughout the week there will be a number of workshops targeting the specific delegate profile attending at any given time.
We are expecting Crew management & Concessionaires to be in attendance Monday/Tuesday.
On Wednesday they will be joined by our sponsors, and then on Thursday and Friday our Airline Buyers arrive for ispyPLUS.
These workshop titles are ‘work in progress’ and might change slightly before the event.
ISPY Workshop titles
Monday 14th November
Speed networking
Workshop 1 - “Building and effective training team”
Airline of the year finalists presentations
Observe the crew sales training session of your choice
Tuesday 15th November
Workshop 2 & 3 - “ How other industries train, reward and recognise their frontline staff” 3 presentations
Workshop 4 - “Performance management”
IspyPLUS Workshop titles
Thursday 17th November
“Maximising Sales Potential” Facilitated by Wayne Hemingway. Wayne returns to ispyPLUS as this time as a facilitator. He, with his retailer expertise will be challenging the audience on what, why and how they manage their business from beginning to end.
Friday 18th November
“Are our Eyes and Minds really open for business?” Facilitated by Hamish Taylor. Hamish was trained in Brand management at Procter and Gamble, a Management Consultant at Price Waterhouse, Head of Brands at British Airways, CEO of Eurostar, and CEO of Sainsburys Bank. In all cases, he left behind a record of significant business growth triggered by a willingness to challenge the normal way of doing things. He has also been dubbed the “master thief” by the Inspired Leaders Network due to his record of stealing ideas from one environment to use in another. Having used yacht designers to put beds into aircraft at British Airways and rugby referees to provide new approaches to risk/regulation management in Financial Services, Hamish will challenge us to think differently in our approach to in-flight sales.
Hamish’s high energy workshop will use a mixture of his own experience/war stories and interactive exercises to look at the key drivers of performance and innovation in other environments and apply them to the world of in-flight sales.
