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ISPY 2010 advanced programme for ISPY 2009 highly commended and award winners
We are delighted to be able to give you details of the ISPY advanced training and development opportunities for your crew who received a highly commended certificate or an award at ISPY 2009.
Because of your success at ISPY you have earned the unique opportunity to further develop your skills, this time in a training capacity.
Next June 21st – 25th inc we will be holding a five day ‘Train to be a Trainer’ course. This course is FOC and will be held at the Beaumont House Hotel & Conference Centre (ISPY 2010 venue), Old Windsor, near LHR.
Hotel and other expenses will need to be covered by your airline.
At the end of this week we will select those with the best training potential to attend the next 5 day course; a Train the Trainer specific to delivering training at ISPY, also FOC. This course will be held August 23rd – 27th inc (same venue). Those not invited to attend this course will however, be invited to become a part of the organisational team as an Ambassador whose duties will include mentoring the crew participants.
Training subjects you could be delivering include:
- Effective use of the PA
- Effective use of product knowledge
- Sales awareness
- Maximising sales techniques
- Maximising your effectiveness
- Product merchandising
- Selling as a team
- Sales coaching
- Cultural communication
Both weeks will require you to attend in uniform.
Crew who come back to ISPY either as a Trainer or as an Ambassador will need to arrive for the actual event on Sunday 12th September no later than 9.00am. There is no charge for them being at ISPY other than the usual hotel costs.
List of those attending the ISPY 2010 advance training programme:
American Airlines: Deirdre O’Neil
Thomas Cook: Louise Daviss. Michelle Elsey (2008)
Aer Lingus: Annette Heffernan (2008), Karen Nicholl, Claire Sutton
Air Transat: Maggie McGreggor, Angela Montano
Air Canada: Isreal Lopez
Jet2.com: Neil Creighton, David Wright
Thomson Airways: Simon Creed, Liam Judge
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