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As a concessionaire your interests will cross over between the crew ISPY programme and ispyPLUS. So, in this section we have added both programmes for your reference.
ispy Sunday 12th September
16.00 - 20.00 Registration
ispy Monday 13th
08.00 - 08.45 Arrival refreshments & registration
08.45 - 09.30 Welcome and introductions
09.30 - 17.00 Crew sales training
Crew Training & Performance management
Workshop No 1: Speed networking
Workshop No 2: Overview of training at ISPY
Workshop No 3: Communication presented by The Ad Plain
Workshop No 4: Choose a crew sales training to observe
12.30 - 13.30 Lunch
19.00 - 23.00 Welcome drinks and dinner sponsored by Scorpio
ispy Tuesday 14th
09.00 - 17.00 Crew assessments begin
Crew sales training continues
Training & Performance management networking and workshops continue
Workshop No 5: Aer Lingus KA$H – Learn how Aer Lingus incorporated KA$H into their sales training programmes
Workshop No 6 – Etihad Airlines – Introducing a sales culture amongst many cultures
12.30 - 13.30 Lunch
Workshop No 7 - Your preferred behavior style. Presented by: Sherri Lowe, Vice President Account Management,
Training/Motivation - DFASS
Workshop no 8 – Networking- Time to compare notes and build on newly formed business relationships
13.30 - 17.00 Airline of the Year presentations and judging
19.00 - 23.00 ISPY's Got Talent sponsored by Britvic International
ispy Wednesday 15th
08.00 - 17.00 Crew assessments continue
09.00 - 17.00 Crew sales training continue
09.00 - 17.00 Product Knowledge Fair
12.30 - 13.30 Lunch
19.00 - 23.00 A night at the Races sponsored by DFASS & Diageo
ispy Thursday 16th
08.00 - 13.30 Crew assessments continue
09.00 - 12.30 Crew conference - "One vision"
12.30 - 14.00 Lunch
14.00 - 17.00 ISPY in the Dragon's Den
19.00 - 23.00 Crew barbeque
ispy Friday 17th
08.30 - 13.30 Coty Prestige Product Enlightenment
Mars in your eyes
gategroup Green minds think alike
13.30 - 14.30 Lunch
14.30 - 16.00 Crew awards rehearsals
18.45 - 19.30 Champagne drinks reception sponsored by Diageo
19.30 - 02.00 Gala awards presentations and dinner
ispyPLUS
Wednesday 15th September
09.00 - 13.00 Conference “Ancillary Revenue: Dreaming or Streaming ahead?” Sponsored by Valrhona
Welcomes:
Christine Martin. Managing Director. TRT
Ziad Jabre. Global Accounts Manager. Mars
Moderated by: Dermot Davitt. Deputy Publlisher. The Moodie Report
Speakers:
Kinvara Balfour. Trends specialist
Raja Dato’ Nordiana Zainal Shah. GM Corporate Marketing & Loyalty Programme. Malaysian Airlines
John McDonnell. COO. Patron
Carl Gissing. Customer Services Director. Thomson Airways
Summary: Dermot Davitt
Closing remarks and thanks Ziad Jabre. Global Accounts Manager. Mars
Afternoon programme briefing
13.00 - 14.00 Lunch
14.00 - 15.30 Speed networking
15.30 - 18.00 Structured networking
19.00 - 23.00 A night at the Races sponsored by DFASS and Diageo drinks and dinner
ispyPLUS Thursday 17th
08.00 - 11.00 Networking breakfast
11.00 - 13.00 Workshop "What are the ancillary revenues of the future?"
Panel:
Airline: Daniel Kerrison, flydubai
Concessionaire: John Garner, Vice President Purchasing, DFASS
Supplier: Sandro Bottega, President. Distilleria Bottega
Concessionaire: Jan Rundlof, Inflight Services Group Europe AB
Industry expert: Rakhita Jayawardena. President. Centaur Travel Retail
13.00 - 14.00 Lunch
14.00 - 18.00 Structured networking
19.00 - 23.00 Drinks, dinner and ispyPLUS Supplier of the Year awards evening. Sponsored by Alpha
ispyPLUS Friday 17th
Airline delegates:
08.45 - 13.30 Coty Prestige Product Enlightenment
Mars in your eyes
gategroup Green minds think alike
13.30 - 14.30 Lunch
14.30 - 17.00 Structured networking
Sponsor deleagtes:
10.00 - 13.30 Supplier only conference
13.30 - 14.30 Lunch
14.30 - 17.00 Structured networking
All:
18.45 - 19.30 Champagne drinks reception sponsored by Diageo
19.30 - 02.00 Gala awards presentations and dinner
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