ispy Sunday 12th September

16.00 - 20.00      Registration

ispy Monday 13th

08.00 - 08.45     Arrival refreshments & registration

08.45 - 09.30     Welcome and introductions

09.30 - 17.00     Crew sales training

Product merchandising

Effective use of product knowledge

Selling with emotional intelligence

Sales awareness and maxmising sales techniques

12.30 - 13.30     Lunch

19.00 - 23.00     Welcome drinks and dinner sponsored by Scorpio

ispy Tuesday 14th

09.00 - 17.00     Crew assessments begin

                        Crew sales training continue

Sales generating PA

Cultural communication

Selling as a team

12.30 - 13.30     Lunch

19.00 - 23.00     ISPY's Got Talent sponsored by Britvic International

ispy Wednesday 15th

08.00 - 17.00      Crew assessments continue

09.00 - 17.00      Crew sales training continue

Cultural communication

Selling as a team

09.00 - 17.00      Product Knowledge Fair

12.30 - 13.30      Lunch

19.00 - 23.00      A night at the Races sponsored by DFASS & Diageo

ispy Thursday 16th

08.00 - 13.30     Crew assessments continue

09.00 - 12.30     Crew conference - "One vision"

12.30 - 14.00     Lunch

14.00 - 17.00     ISPY in the Dragon's Den

19.00 - 23.00     Crew barbeque

ispy Friday 17th

08.30 - 13.30     Coty Prestige Product Enlightenment

                       Mars in your eyes

                       gategroup Green minds think alike

13.30 - 14.30     Lunch

14.30 - 16.00     Crew awards rehearsals

18.45 - 19.30     Champagne drinks reception sponsored by Diageo

19.30 - 02.00     Gala awards presentations and dinner