Important information & checklist for participation in ISPY 2010

– in date order

WHAT: attending management names:

WHEN: early June 2010

Please ensure that both crew performance and training management as well as

commercial management are enrolled at ISPY and ISPY+ to be eligible for your 10% airline

discount – any queries or questions just contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Completed: YES! NO- contact Mads asap

_______________________________________________________________________________

WHAT: hotel reservations

WHEN: must be made by mid June 2010 (or we cannot guarantee to meet your

accommodation requirements)

Please go to the Venue & Accommodation section of the website for all hotel contact

details. If you are an ISPY+ delegate and you are planning to arrive on Tuesday evening

you are welcome to join us for the ISPY's Got Talent. Tickets can be purchased via

regonline at £30 plus vat or speak to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Completed: YES! NO- contact Mads asap

_______________________________________________________________________________

WHAT: names of Crew:

WHEN: 30th June 2010

either straight into registration system or directly to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Please note that the Crew congratulations letter will be available with this note as well as

downloadable from our website. Please pass this letter to your participating crew and their

'Guide to ISPY 2010'

Completed: YES! NO- contact Mads asap

WHAT: ISPY in the Dragons’ Den

WHEN: 31st July 2010 – (Compulsory)

Your crew should come up with an idea for a product which suits the specific needs for

Inflight Retail. Please email details of their product to us no later than the 31st July and

we will select the best 10 to present to a panel of industry experts. This can be a team or

an individual exercise. A form will also be available on our website.

Completed: YES! NO- contact Mads asap

_____________________________________________________________________________

WHAT: ISPY Airline of the Year:

WHEN: 31st July 2010 – (Compulsory)

There are 2 parts to this. Part 1- sales culture online benchmarking questionnaire and in

no more than 5000 words tell us what you have done to improve the sales culture within

your airline.

The questionnaire will be sent directly to you.

The best 3 entries will be invited to present their entry and any further information to a

panel of judges on the Tuesday morning of ISPY.

Completed: YES! NO- contact Mads asap

______________________________________________________________________________

WHAT: ISPY Supplier of the Year

WHEN: 31st July 2010 – (Compulsory)

You will be sent a voting form for the ISPY Supplier of the Year award. The criteria and

format has been designed by a focus group of ISPY suppliers/sponsors)

Completed: YES! NO- contact Mads asap

________________________________________________________________________________

WHAT: ISPY Inflight Retail Brochure

WHEN: download from website from 2nd week of August

Please direct crew to website for ISPY Inflight retail brochure (no hard copies will be sent

in advance) It is your responsibility to ensure your participating crew have a copy of this

well in advance so that they may learn about the products. ISPY Inflight Retail Brochure

will be given to crew on arrival.

Crew product knowledge exam will be based on the ISPY product range.

Completed: YES! NO- contact Mads asap

_______________________________________________________________________________

WHAT: Send us your own Airline in-flight Retail brochures & 1 logo model aircraft from

your company:

WHEN: The delivery window is as follows: 9th August – 13th August only please

Normally airlines send 25 of their most recent Inflight Retail brochures, which we put out

for everyone to look at and take away with them. This year we are asking for 1 model

aircraft from your company (this is for our cultural communication sessions).

Send these to Scorpio Distributors. Unit D2 Old Brighton Road, Lowfield Heath, Crawley,

West Sussex, RH11 0PR, UK marked for ISPY 2010 but for the attention of Terry Young –

Please pre book your delivery by contacting Terry on This e-mail address is being protected from spambots. You need JavaScript enabled to view it Tel – 44 (0)

1293 411733 Fax – 44 (0) 1293 414544.

Completed: YES! NO- contact Mads asap

________________________________________________________________________________

WHAT: ISPY’s Got Talent

WHEN: 31st August 2010

Please download form from our website – Competitors need to apply by 31st August

Completed: YES! NO- contact Steve asap

MISCELLANEOUS

Getting to the event venue: More information about the bus shuttle service we will be

available soon

When at the event:

Registration: will be open from 4.00 - 8.00pm Sunday 12th September

Uniform: Crew must wear full uniform during daytime activities

Help for crew who’s first language is not English:

For written assessments, non English crew may use a paper translation dictionary – to

further help those who do not have English as their first language we will scribe the

written PK and PA exams - however we do need to know about this in advance.

Below are the full scribe rules for ISPY 2010:

• The scribe is there to write for the competing crew member

• The scribe must write exactly what the crew member says

• The scribe cannot change what the crew member has asked them to write

• The scribe cannot give the crew member help with alternative wording

• The scribe cannot give suggestions to improve the wording

• The scribe cannot give help with any answers

• The scribe cannot suggest an alternative answer to any question

• The scribe cannot tell the crew member which question to do first

• The scribe cannot tell the crew member when to move on to the next question

• The scribe will read back what the crew member has asked them to write, but

only if asked to do so.

Behaviour: Inappropriate crew behaviour will result in them being sent home.

Inappropriate social networking postings will not be tolerated

Invoices: All invoices MUST BE PAID IN FULL BEFORE ISPY commences

Contacts for information or help concerning your attendance at ISPY:

General Enquiries:

Christine Martin

Managing Director

email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Tel: 00 44 1656 720011

Mobile: 00 44 7811 372891

General & Registration Enquiries:

Mads Bushnell

ISPY Event Director

email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Tel: 00 44 1753 642760

Mobile: 00 44 7768 573 450

General & Crew Enquiries:

Steve Auston

ISPY Event Director

email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Mobile: 00 44 7791 067 414