As usual each crew member will be allocated a practical assessment time, which could be Tuesday, Wednesday or Thursday. We will do our best to allocate timings which take into consideration possible jet lag and travel tiredness.
It is vital that you are familiar with the ISPY Inflight Retail brochure, products and brands. On Monday there will be a short session to familiarise yourself with the products. Use this time wisely!
The first assessment will be the written PA, where you will have a blank sheet of paper to write your "Sales generating PA". Time allowed for this is 45 minutes.
The second written assessment will be Product knowledge.Time allowed 1 hour. This will include various components covering brand awareness, "features and benefits" and general ISPY brochure product knowledge. Remember - it is a competition!! Preparation will make the difference between winning and losing.
The practical assessment will start with the waiting room. The products will be set out in trolley drawers for you to look at while you wait. You will then be taken through to complete your Product merchandising assessment. You will have 1 empty drawer and 5 minutes to create your sales display. The assessor will take photos and ask you questions about your display.
Having completed the product merchandising assessment, you and your trolley will be taken into the room where the Sales generating PA & Selling with emotional intelligence/maximising sales techniques assessments will take place.
You will have a total of 10 minutes in which to deliver your sales generating PA and sell to the customers.
Within the 5 days you spend at ISPY only 2 hours are taken up with assessments.
We have had many questions about the crew assessments. So we have put below the frequently asked questions. We hope that this will clear up any misunderstandings.
WE HAVE A FACEBOOK GROUP PURELY FOR THIS YEARS CREW TO ASK QUESTIONS "ISPY CREW 2011", please join us and keep up to date.
FAQ's
Am I allowed to use my own props for the product merchandising assessment?
There will be one extra empty drawer on top of a double cart. Props that will enhance your display are permitted as long as the assessor deems that they are appropriate and fit for purpose.
Will I have to take money or use an EPOS to complete transactions during the sales techniques assessment?
No you won’t. As soon as you have closed the sale to the point of asking ‘how they would like to pay’ you can move on to the next customer.
Does the total value of my "sales" count as part of the assessment?
No it is the quality of the sale and not the quantity.
Am I allowed to refer to the ISPY brochure during the product knowledge exam?
Sorry, no you are not.
Am I allowed to refer to the ISPY brochure during the PA written exam?
Yes you are and fresh copies will be made available as you are not allowed to use any prepared notes.
Am I allowed to refer to the ISPY brochure during the practical assessment?
Yes
What if my English is not good? Will I lose marks?
No you won’t and if you would like someone to scribe for you at either the PA written and or the product knowledge written assessment.
This must be requested before the start of the event.
How long do I have to merchandise the products?
5 minutes
How long do I have to do my PA and to sell to the customers?
You will be in the ‘cabin’ for 10 minutes. During this time you must deliver your sales generating PA and sell to customers.
How will I know when my 10 minutes is complete?
The assessor will advise you to STOP!!! We then need you to leave the trolley and leave the room quickly to allow the next assessment to start.
Is my manager allowed to observe my practical assessments, and will there be anyone else observing other than the assessors?
Your manager is allowed in to observe your PA and selling techniques assessment. No one else will be there except the assessors and maybe our photographer or the film crew. However, they will be as unobtrusive as possible. The manager must wait outside the assessment room and let the assessors know that they wish to sit in.
May I bring with me a pre-prepared PA and use that for the PA written exam?
Yes you can bring it with you, it cannot take it into the exam. Be careful when preparing your own before ISPY as it might not follow our guidelines and the assessors will assess you according to those guidelines.
What do I need to learn from the brochure?
This is a competition and knowledge is power.
When will the brochure be available?
It is now available in the "Downloads" area ready to download. You will recive your own personal copy at registration in Brighton.
How will I know where the products are in the trolley?
The bar packing plan is available in the "Downloads" area of this website. We would suggest you familiarise yourself with location of products within the trolley as you need to use the real products to sell during the assessments.
Can I open up products for my Product Merchandising assessment?
You cannot open any fragrances or cosmetics. You can open items that are not sealed, however if this then make the item unfit for sale - it is not allowed. Example. If you wrapped one of the wraps around your display and then tried to sell it - that would not be allowed. If it is sealed you cannot open it!
|
