ISPY 2011 airline crew management programme

**UPDATED SATURDAY 29th Oct**

For those airline managers that requested a 15 minute consulation with Christine, your times are below:

Wednesday 16^TH November, Ambassador Room

Sunday

Refreshments will be available all day in the Metropole Lounge

1600 – 2000 Registration

Monday

0800 – 0845 Arrival refreshments and registration

0845 – 0915 Welcome & introductions - Oxford suite

0915 – 1030 Speed networking

1030 – 1100 Refreshment break - Regency suite

1100 – 1215 Workshop 1 - “Building and effective training team” - Clarence Room

1215 – 1300 Lunch – Regency suite

1300 – 1530 Airline of the Year presentations – Clarence room

1530 – 1600 Refreshment break – Regency suite

1600 – 1715 Observe crew sales training session of your choice – Osborne, Ambassador, Dukes and Sandringham rooms

1715 – 1730 Assessment Q & A – Regency suite

1815 – 1915 Wine tasting by Pellar Wines. - Regency suite

1900 – 2300 Philosophy welcome drinks & dinner – Clarence room. Dress code: smart/casual. Sponsored by Coty

Tuesday

0900 – 1015 Workshop number 2 - “How other industries train, reward and recognise their frontline staff” 3 presentations - Clarence Room

1015 – 1045 Refreshment break – Regency suite

1045 – 1245 Workshop number 3 – “ How other industries train, reward and recognise their frontline staff” continued - Clarence Room

1245 – 1330 Lunch – Regency suite

1330 – 1430 “Your ISPY” what do you want from ISPY 2013? – Clarence room

1430 – 1500 Refreshment break – Regency suite

1500 - 1630 Workshop number 4 – “Performance management” - Clarence room

1615 – 1830 Rehearsals for those taking part in “ISPY’s Got Talent” – Oxford suite

Sponsors join programme

1400 – 1900 Supplier showcase set up – Viscount room

1900 – 2300 Drinks, dinner & “ISPY’s Got Talent”– Oxford suite. Dress code: casual. Sponsored by Britvic International

Wednesday 

Everyone

0700 – 0830 Supplier showcase set up – Viscount room 

0830 – 0900 Supplier showcase briefing

0900 – 1300 Supplier showcase starts – Viscount room

1000 – 1600 Airline consultations (by appointment). Ambassador room

1300 – 1400 Lunch – Regency suite

1400 – 1700 Supplier showcase – Viscount room

1830 – 1900 *Sponsors to set up branded tables in the Oxford suite

1900 – 2300 Drinks, dinner & ‘A night at the races’– Oxford suite. Dress code: casual. Sponsored by DFASS & Diageo

Thursday

Airline management, buyers, concessionaires, & sponsors

0930 – 1300 ispyPLUS conference – “Maximising Sales Potential” Facilitated by Wayne Hemingway - Oxford suite. Sponsored by gate Onboard Retail.

1300 – 1400 Lunch in Regency suite

1400 – 1445 Networking in Metropole Lounge and/or ISPY in the Dragons’ Den Part 1 – Oxford suite. Sponsored by Uleotech

1445 – 1515 Refreshments in Regency suite

1515 – 1700 Networking in Metropole Lounge and/or ISPY in the Dragons’ Den Part 2 – Oxford suite. Sponsored by Uleotech.

1900 – 2300 Drinks, dinner & "ISPY Family Fortunes" - Regency Suite. Dress code: casual. Sponsored by Tourvest Duty Free & Advanced Wireless Technologies

Friday

Crew & management

Product enlightenment sessions presented by Coty Prestige, Mars & Portfolio Partners

*Please look at the noticeboard in the Regency Suite to find out which group you are in.

0845 – 1000 Product enlightenment session 1 – Clarence, Ambassador and Osborne rooms

1015 – 1130 Product enlightenment session 2 – Clarence, Ambassador and Osborne rooms

1145 – 1300 Product enlightenment session 3 – Clarence, Ambassador and Osborne rooms

ispyPLUS – delegates

0930 – 1100 ispyPLUS workshop part 1 – “Are our Eyes and Minds really open & ready for business?” Facilitated by Hamish Taylor Chartwell Room (top floor)

1100 – 1130 Refreshments – Regency suite

1130 – 1300 ispyPLUS workshop part 2 – Chartwell room (top floor)

1300 – 1400 Lunch – Regency suite

1400 – 1600 Networking in Metropole Lounge

1845 – 1930 Champagne drinks reception sponsored by Diageo.

1930 – 0200 Gala awards & dinner – Oxford suite. Dress code: Black tie, posh frocks or national costume. Sponsored by Coty.

0200 -           Hot sandwiches served in the Metropole Lounge. Sponsored by Portfolio Partners.