ISPY 2011 crew programme

Sunday

Refreshments will be available all day in the Metropole Lounge

1600 – 2000 Registration

Monday

0800 – 0845 Arrival refreshments and registration – Regency suite

0845 – 0915 Welcome & introductions - Oxford suite

0915 – 1030 Getting to know you & the ISPY product range – Oxford suite

1030 – 1100 Refreshment break- Regency suite

You will be allocated a group 1, 2, 3 or 4 – stay in that group all Monday and Tuesday morning

1100 – 1215 Crew sales training session 1 –Osborne, Ambassador, Dukes and Sandringham rooms

1215 – 1300 Lunch – Regency suite

1300 – 1415 Crew sales training session 2 –Osborne, Ambassador, Dukes and Sandringham rooms

1415 – 1530 Crew sales training session 3 –Osborne, Ambassador, Dukes and Sandringham rooms

1530 – 1600 Refreshment break – Regency suite

1600 – 1715 Crew sales training session 4 –Osborne, Ambassador, Dukes and Sandringham rooms

1715 – 1730 Assessment Q & A – Regency suite

1815 – 1915 Wine Tasting by Pellar Wines. Regency suite

1930 – 2300 Philosophy welcome dinner – Clarence room. Dress code: smart/casual. Sponsored by Coty

Tuesday

0900 – 1015 Crew sales training session 5 –Osborne, Ambassador, Dukes and Sandringham rooms

1015 – 1045 Refreshment break – Regency suite

All crew together for written assessments

1045 – 1130 Sales generating PA written assessment – Oxford suite

1145 – 1245 Effective use of product knowledge written assessment – Oxford suite

1245 – 1330 Lunch – Regency suite

Crew will be allocated new groups 1,2, 3 or 4

1320 – 1730 Group 1 - Individual practical assessments – Hilton Meeting rooms 1, 2, 3, 1^st floor

1330 – 1545 Groups 2, 3 and 4 – Customer Service training session 6 & team assessment – Osborne, Ambassador and Sandringham rooms

1530 – 1830 Rehearsals for those taking part in “ISPY’s Got Talent” – Oxford suite

1900 – 2300 Drinks, dinner & “ISPY’s Got Talent” sponsored by Britvic International – Oxford suite. Dress code: casual. Sponsored by Britvic International.

Wednesday

0730 – 1730 Individual practical assessments – Hilton Meeting rooms 1, 2, 3, 1^st floor

0730 – 0945 Group 1 - Crew sales training session 6 & team assessment – Ambassador room (for crew who completed their practical assessments on Tuesday afternoon)

All day Wednesday crew will work with their own airline delegation in the "Supplier Showcase"

0900 – 1300 Supplier showcase – Viscount room

1300 – 1400 Lunch – Regency suite

1400 – 1700 Supplier showcase continued – Viscount room

1900 – 2300 Drinks, dinner & ‘A night at the races’– Oxford suite. Dress code: casual. Sponsored by DFASS & Diageo

Thursday

0730 – 1400 Individual practical assessments – Hilton Meeting rooms 1, 2, 3. 1^st floor

0930 – 1300 Crew Challenge – Clarence room

1300 – 1400 Lunch - Regency suite

1400 – 1445 ISPY in the Dragons’ Den Part 1 – Oxford suite. Sponsored by Uleotech

1445 – 1515 Refreshment break - Regency suite

1515 – 1700 ISPY in the Dragons’ Den Part 2 – Oxford suite. Sponsored by Uleotech

1900 – 2300 Drinks, dinner & "ISPY Family Fortunes" – Regency suite. Dress code: casual. Sponsored by Tourvest & Advanced Wireless Technologies

Friday

Everyone will be allocated a group 1, 2 or 3

Product enlightenment sessions presented by Coty Prestige, Mars & Portfolio Partners

0845 – 1000 Product enlightenment session 1 – Clarence, Ambassador and Osborne rooms

1015 – 1130 Product enlightenment session 2 – Clarence, Ambassador and Osborne rooms

1145 – 1300 Product enlightenment session 3 – Clarence, Ambassador and Osborne rooms

1300 – 1400 Lunch – Regency suite

1400 – 1600 Crew awards rehearsal – Oxford suite

1845 – 1930 Champagne drinks reception - Oxford suite balcony. Sponsored by Diageo

1930 – 0200 Gala awards & dinner – Oxford suite. Dress code: Black tie & posh frocks or national costume. Sponsored by Coty

0200            Hot sandwiches served in the Metropole Bar. Sponsored by Portfolio Partners