Open your special Souvenir Edition of GalleyFM Today here, featuring ISPY’s 2011 Award winners.
ISPY 2011 concluded with a grand gala dinner and after party to announce and honour ISPY award winners.
The awards were as follows:
Effective use of Product Knowledge
Gold - Katie Windsor - Thomson Airways
Silver - Helen Friberg - Gulf Air
Bronze - Melissa Jansen Van Rensburg - South African Airways
Sales Generating PA
Gold - Raynard Khor - Cathay Pacific
Silver - Phil Towns - easyJet
Bronze - Wojciech Grudkowski- LOT Polish Airlines
Product Merchandising
Gold - Runo Nganga - Kenya Airways
Silver - Peggy Ho - Cathay Pacific
Bronze - Kirsi Juutilainen - Finnair
Selling with EI/Maximising Sales Techniques
Gold - Susanne Gier - Condor
Silver - Oleg Homickis - airBaltic
Bronze - Haidy Kartoredjo - Surinam Airways
Team Award
Gold - Nicola Rea and Kevin Carruthers - Aer Arann
Silver - Hayley Jones and Pam Oliver - Flybe
Bronze - Dimitry Jean Baptiste and Daniel Nalbandian - Air Canada
ISPY Dragons' Den 2011
Winner - Aer Lingus
Airline of the Year
Winner - Thomas Cook Airlines UK
Supplier & Product Award Cafe
Winner - Mars
Supplier & Product Award Boutique
Winner - Coty
Ray Martin - Act of Kindness Award
Winner - Steve Brennan - Thomson Airways
Inflight Sales Person of the Year 2011
Gold - Sakhile Ndaba - South African Airways
Silver - Sandra Ellis - bmibaby
Bronze - Sarah Ward - easyJet
Monday 7th Nov - Less than 1 week to go!!
Final crew checklist -
Have you have studied the ISPY brochure and brands?
Have you read and understand the crew assessment section of the website?
Have you prepared your Dragons Den entry for Thursday?
Have you checked your name is spelt correctly in the "Whos attending" part of the website?
Have you got your transport organised for arrival?
Have you started packing your suitcase? - pack carefully!!
Sunday 6th Nov - Its the final countdown! A week from now and the "Worlds greatest selling cabin crew" will be arriving in Brighton for the biggest ISPY ever!!!
Saturday 5th Nov - New awards structure - Three winners in each category, Gold, Silver and Bronze!
Friday 4th Nov - Crew - some new crew questions have been answered in the "Crew Assessments" section
Thursday 3rd Nov - Not long to go now! For those crew who have not yet joined, we have a Facebook group "ISPY Crew 2011"
Wednesday 2nd Nov - Remember to pack your full crew uniform for the 5 days. For the cabin assessment you should dress as you would on a normal flight.
Tuesday 1st Nov - If you get through to the final 10 of Dragons Den you will then need to present to the Dragons! If you plan to use a powerpoint presentation – you should have this ready on a memory stick.
Monday 31st Oct - 2 weeks to go!! Please checkout the updated Supplier Showcase information which is now on the website. All day Wednesday at ISPY will be Supplier Showcase day!
Sunday 30th Oct -
"Hello from ISPY HQ"
We are very much looking forward to welcoming you to the quintessentially English seaside town of Brighton and ISPY very shortly. We can promise you a very enjoyable but hectic week.
We strongly discourage participants bringing friends and or family. They will be unable to 'join in' any of the day or evening arrangements. No exceptions will be made.
ISPY will require your full attention!
Regards,
Christine Martin
Managing Director
Friday 28th Oct - Our registration desk will open at 4pm - 8pm on Sunday 13th Nov. You will then be given your brochure, programme and assessment time!....along with lots of other things!
Thursday 27th Oct - For those who requested the ISPY arrival transfer coach. Details have been updated on the "venue and transport" page.
Wednesday 26th Oct - National costume, posh frocks or black tie for awards night!
Tuesday 25th Oct - Make sure you have your Dragons Den entry ready for the Thursday at ISPY. You will not have any spare time to work on it once you arrive in Brighton!
Monday 24th Oct - 3 weeks to go!!
Sunday 23rd Oct - If you are using the ISPY Arrival transport we need a mobile contact number for the driver to use. Please email
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
with your number and any country codes needed.
Saturday 22nd Oct - We have now provided you with the ISPY inflight magazine, the bar packing plan, the finalists for Airline of the year, Dragons Den and ISPYs Got Talent. So hopefully everyone has everything that they need and we hope everyone is doing their preparation ready for the biggest and best ISPY ever!!!
Friday 21st Oct - If you are travelling back to Heathrow after ISPY on one of our coaches please be aware that the journey time can be around 2 hours - so please allow plenty of time for travel, check in and security!
Thursday 20th Oct - Some new assessment questions from crew have been added and answered in "Crew Assessments"
Wednesday 19th Oct - ISPY's Got Talent finalists announced. Go to "Evening Events" page!!
Tuesday 18th Oct - The full list of Airline Buyers attending ISPY is available on the "Whos attending" page.
Monday 17th Oct - ISPY 2011 Inflight retail brochure and bar packing plan is available in "Downloads"
Sunday 16th Oct - This years ISPY Crew trainers are heading to Brighton today for their ISPY advanced training week. They will then be ready to train at ISPY in 4 weeks time!
Saturday 15th Oct - 30 days to go!! The ISPY Inflight brochure will be released early next week!!!
Friday 14th Oct - Crew - Remember it will be full uniform all week during the day, casual on evenings and black tie, posh frocks or national costume for the awards evening!
Thursday 13th Oct - You should now be preparing the next stage of your airlines Dragons Den entry ready for the Thursday at ISPY!! Full details on the Dragons Den page.
Wednesday 12th Oct - Crew - please check your names are correct in the "Whos attending" as this will be what is on certificates and badges.
Tuesday 11th Oct - National Express coaches offer a service direct from Heathrow to Brighton. Visit their website http://www.nationalexpress.com/coach/index.cfm
Monday 10th October - 5 weeks to go!
Sunday 9th Oct - 5 weeks today everyone will be arriving in Brighton ready for ISPY 2011!! Crew try to pack carefully and as light as possible as you will have goodies to carry home with you!!
Thursday 6th Oct - Ensure you have allowed plenty of time for any visa you may need
Wednesday 5th Oct - Product Knowledge reminder...the written assessment will include various components covering brand awareness, "features and benefits" and general ISPY brochure product knowledge. Remember - it is a competition!! Preparation will make the difference between winning and losing.
Tuesday 4th Oct - Ladies...there is a hair salon in the hotel for the Friday awards...need to book in!
Monday 3rd Oct - Only 6 weeks to go!!
Thursday 28thSept - Closing date for ISPY's Got Talent forms has been extended. Could you or you and your team perform? We are looking for some party anthems to get the room moving! Are you ready to face the judges? Send your details to
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
ASAP!!
Wednesday 28th Sept - Crew - Have you started doing your homework into the sposnors? Go to the sponsors page and click their link. Knowledge is Power!!
Tuesday 27th Sept - We are still waiting for a few late entries for Dragons Den. If your airline has not sent their entry - can you please send ASAP!!!!
Monday 26th Sept - 7 weeks to go!! If you are using the ISPY coaches on arrival, ensure your name is on the list. Visit "Venue and Transport" area of this website.
Sunday 25th Sept - If you want to perform at "ISPYs Got Talent" let us know!!
Saturday 24th Sept - The hotel is now fully booked for the Friday awards evening. We are preparing for our biggest awards night ever!
Friday 23rd Sept - It is deadline day for Dragons Den!
Thursday 22nd Sept - Let us know if you have special meal requests!
Wednesday 21st Sept - New "Sponsors" tab added to website which will allow you to click to visit their sites.
Tuesday 20th Sept - Crews "Dragons Den" entries must be sent in by this Friday
Monday 19th Sept - 8 weeks today we will be live in Brighton!
Thursday 15th Sept - "Airline of the Year" finalists announced - see "Airline of the Year" section
Wednesday 14th Sept - Coach and transport information updated
Monday 12th Sept - Let us know if you have an special meal requests ie. vegetarian, gluten free etc 9 weeks to go!
Saturday 10th Sept - The 2010 winners start their "Advanced Training" on Monday, in preparation for training this years ISPY crew at Brighton. 65 days to go!!!!!
Friday 9th Sept - Today is the last day for booking your transfer from Heathrow to the hotel in Brighton.
Thursday 8th Sept - We have our first entry for ISPYs Got Talent! if you want to perform on Tuesday evening, send us your form which you will find in the download section. Only 9 acts will perform!!!
Wednesday 7th Sept - Managers, sponsors & concessionaires - we need your passport type photo - please email ASAP
Tuesday 6th Sept - Crew members need to complete your Dragons Den entry and send it in by Friday 23rd September. We must receive at least one entry per airline. For more details click the "Dragons Den" tab
Monday 5th Sept - We have a Facebook group for this years CREW to ask any questions and to share ISPY thoughts and queries. "ISPY CREW 2011"
Sunday 4th Sept - Names and transfer forms are needed now! You have until Friday 9th Sept to book your spaces on the transfer buses.
Saturday 3rd Sept - Crew need to start doing their homwwork ready for the Product Knowledge exam! Tip....try visiting sponsors websites. To see all sponsors, go to "Whos Attending"
Friday 2nd Sept - You need to make your hotel reservations - go to "Venue and transport"
Thursday 1st Sept - Today is the closing date for "Airline of the Year" submissions
WINNERS & HIGHLY COMMENDED who are starting the "ISPY Advanced Programme Part 1" on Sept 12th are...
Aer Lingus: Annette Heffernan
Finnair: Anna Rautio-Finnilä
easyJet: Ken Johnstone, Leigh Mallard
Thomson Airways: Ben Lupton, Mark Chambers
Thomas Cook Airlines: Simon Cowley, Donna Gartland
Novair: Mattias Nybom.
ISPY special team of crew returning as 2011 "Event Ambassadors" and helping as part of the event team are:
Bill Sailors - US Airways
Murat Kurtulus - SunExpress
Jo Whinder & Louise Daviss - Thomas Cook Airlines
Simon Creed - Thomson Airways
Karen Nichol - Aer Lingus
Marie Mason - bmi
Steve Atkins-Steel - Virgin Atlantic Airways
Wendy Maximilian - Air Canada
|
